WITHDRAWAL AND RETURNS
In accordance with the legal provisions of sale, our Customised Products are not subject to the withdrawal right and therefore cannot be refunded.
For Products ordered on the Site, the Customer has a 14-day period running from the day after receipt of their order, (if this period expires on a Saturday, Sunday or public holiday, it is extended to the first next working day), to withdraw. After this period, no request to return Products shall be accepted.
If the Product received is not compliant with the order, the Customer has 48 hours from delivery to inform us of their reservations by sending us an email to the following address: email@example.com. After this period, the Products are assumed to be compliant.
Any return of a delivered Product must have Vallis Clausa’s prior, formal agreement. Please contact us at this address for any request to return a Product: firstname.lastname@example.org
Products must be returned in their original packaging and must not have been modified, damaged or used in any way.
Any Product that has been used or damaged shall not be taken back, exchanged or refunded. In such a situation, the Product may be returned to the Customer at their expense without them being able to demand any compensation or refund.
The amount that shall be refunded to the Customer is the amount paid on the Site, i.e. the price of the returned Product(s) plus the corresponding shipping costs. However, the Customer shall bear the return costs.
However, in the event of an error in preparing the order, Vallis Clausa shall alone bear the return costs and shall inform the Customer of the carrier chosen to make the return.
The Customer shall be refunded within 14 days of receipt of their return and if the return complies with the procedure set out here (in particular as regards the condition of the returned Product(s)).
We draw the Customer's attention to the fact that if the Product is lost by the carrier during return of the Product, the Customer alone is responsible and may not claim any refund of the return fees or the cost of the returned Product(s).